Support Policy Page

YOUR ACCOUNT

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time with our absolute discretion and sole, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses caused by, suffered by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and other related private information. You are agree to accept this responsibility and ensure your account and it's related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us by mail or call center immediately if you are feeling insecurity about your password have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered on website and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us on this website are correct and complete at all. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels (CallCenter/ Mail) to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content on website at any time without any prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses caused by or suffered by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.

REPRESENTATIONS AND WARRANTIES

We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.

We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.

We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated here.

 OTHERS

Stock availability: The orders are subject to availability of stock.

Delivery Timeline:

The delivery might take longer than usual timeframe/line to be followed by STYLE VIEW BD

Refund Timeline:

If any order is cancelled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

NOTICE

We are committed to solve our customer problem.

1. If you purchase any product at a higher price than actual price, then please contact with our hotline first. For showroom you will pay the money showing on tag and for online we will refund the extra amount. 

2. If you get any adulterated goods unknowingly, contact with our hotline first, we will change it or return your money back.

3. If you purchase any goods containing any ingredient which is extremely injurious to human health and the mixing of which with any food item is prohibited under any Act or rules, inform us immediately, we will take necessary steps to remove it.

4. We have no intention to do false advertisement for the purpose of selling. But if you think you are deceived by untrue or false advertisement for the purpose of selling any goods, then please contact with our hotline first, we will solve the problem.

5. If we do not sell or deliver properly any goods without valid reason (manufacturing fault, damaged product, stock out) we promised to sell or deliver in consideration of money, contact with our hotline, we will take necessary action.

"6. If you get delivery less quantity of goods than the weight offered to the consumers while delivering or selling any goods, Please contact with our hotline, you will get solution.

7. If products show more than the actual weight by the weight stone or any other weight measuring instrument unknowingly used for measuring weight in selling or delivering goods in a commercial enterprise, contact with our hotline, Necessary steps will be taken.

8. If you get delivery less quantity of goods unknowingly than the promised amount while delivering or selling any goods, Please contact with our hotline, you will get the actual amount product.

9. If products show more than the actual length by the length measuring gauge or anything else used for measuring length in selling or delivering goods in a commercial enterprise, Please contact with our hotline, we will solve the problem.

10. If you think you have got any fake products, please contact with our hotline.

11. If you get products unknowingly the date of which has expired, please contact with us first. It is not happened intentionally. Problem will be solved with the highest importance.

We are human, any problem can be happened without our knowing.

Please contact with us before you are going to take any legal action if you face any problem from above list. Otherwise your complain will not be functional.

Delivery charges:

Home delivery within Dhaka Metro Tk 200.00

Delivery is provided through other courier/logistics services outside Dhaka and this charge may range from Tk 150 to Tk 450 as per the rules of the courier/logistics service, but the delivery charge may be less or more depending on the product during any offer.

Delivery Details:

[1] www.styleviewbd.com Dhaka Metropolitan Area Delivery Policy:

www.styleviewbd.com, We deliver products in Dhaka Metropolitan Area through our own logistics and through our logistics partners (couriers and third parties).

[2] styleviewbd.com Delivery policy outside Dhaka:

www.styleviewbd.com delivers all over Bangladesh. We deliver products through our own logistics and through our logistics partners (couriers and third parties).

[3] Products Dropping/Picking Policy:

We don’t drop or pick any product to customer doorstep. According to [1] & [2] rules we deliver products only in front of customer house where our vehicle can go easily. We prefer minimum 12 feet bitumen concrete road.

Delivery Time & Duration

For regular items our deliver time 1 to 7 working days & for furniture & electronics items delivery time 1 to 15 working days. If any natural disaster or accident happen product delivery time might be varied.

Multiple Delivery Attempts

Our delivery man will make 3 attempts to deliver your items without extra charges. Typically, the next delivery will take place the next day! Please ensure that your phone number and address are updated. After 3 failed attempts, the order will be cancelled and you will need to place a new order. If you have pre-paid order, you will receive refund.

Multiple Shipments

If you order multiple products in an order, products might deliver in multiple times.

FAQ

Q - How do I place an order on styleviewbd.com website

A – First choose a product and click on it, Product details will appear, here you can select size, color, quantity and then click on “Buy Now” button, A new form appeared, where you put your delivery info, such Name, Address & Contact number and then click on “Confirm Order”. An order confirmation SMS will pop-up on your mobile number.

Q - Can I ship different items in my order to different shipping addresses

A - Currently we process one shipping address per order. If you would like to ship to different addresses, you may place separate orders and make payments for them separately.

Q - How do I check my order status

A - If you are a registered user, you can check your order status any time by going to Order History from My Account.  After logging onto your account, click the Order History tab to see order details.

Q - Do I have to sign up for an styleviewbd.com account to buy something at styleviewbd.com.

A - You do not have to create an account to place an order. When you intend to order just follow the order procedure and an account is created automatically and you can again sign in to check the delivery status as well, in this case when you log in an OTP will send to your mobile number and you are in! You can check also enjoy other product.

Q - What forms of payment does styleviewbd.comaccept for online purchase

A - We accept payments by Visa, Mastercard, DBBL NEXUS or AMEX debit/credit/pre-paid cards, mobile wallets (such as bKash, Rocket, SureCash, iPay, Upay, OK). Cash on delivery is also available as a payment method for your orders. 

Q - When will my credit card be charged

A - Your card will be charged after it has been approved through our secured payment gateway.

Q - What currency will my order be billed in

A - Billing/Shipping amount will be shown and charged in BDT

Q - Can I use styleviewbd.com gift voucher as a mode of payment

A - Yes, you can use STYLE VIEW BD gift voucher purchased online or in store as a mode of payment.

Q - Can I change my billing address

A - Yes, please note that this service is only possible just before the ordered product assign for delivery, after delivery third party assigned, the billing address will not be changed.

Havea question we have not answered?

Pls Call Us-

# 01717274835 # 01783373838